Idmran

We ship directly from Morocco via express courier (DHL). Delivery to the USA typically takes 5–10 business days. You'll receive a tracking number as soon as your order ships.

Yes. Every rug is handwoven by skilled artisans in Morocco using traditional techniques passed down through generations. Each piece is unique and may have slight variations that add to its authentic character.

We offer a 30-day return policy. If you're not completely satisfied with your rug, you can return it within 30 days of delivery for a full refund. The rug must be in its original condition.

Absolutely. We use industry-standard encryption and secure checkout. We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. Your payment details are never stored on our servers.

Orders are typically processed and shipped within 1–3 business days. You'll receive an email confirmation with tracking information once your rug has been dispatched.

In most cases, no additional fees apply. However, customs policies vary by country. Any applicable duties or taxes are the responsibility of the buyer. We clearly mark all shipments with accurate values to ensure smooth customs clearance.

Yes. Once your order ships, you'll receive a tracking number via email. You can use this to monitor your shipment's progress in real time through the courier's website.

Because each rug is handmade, slight variations in color, pattern, and size are natural and expected. These differences are part of what makes your rug one-of-a-kind and add to its authentic, artisanal charm.